Support for Amesto employees.
#ASKMORE
If you need support on:
- Remote desktop
- MyAmesto
- PowerOffice
- Problems with your e-mail
- Microsoft 365
- Handling of PC and equipment (PC screen, mouse, keyboard etc.)
- Mobil phone
- Onboarding
- Other IT issues (excluding problems with your business systems)
- Xledger
- Visma Business
- Visma.net
- Tripletex
- Power Office GO
- Other business systems
DO YOU NEED TO TALK TO SOMEONE?
Urgent matters.
DO YOU NEED TO TALK TO SOMEONE?
For urgent matters please call:
+47 400 36 655.
Opening hours:
07 - 17 on weekdays
Security incidents
If you detect a security incident please call +47 400 36 655 immediately!
Operational incidents
Scheduled operational incidents will be notified on Viva.
What is an urgent matter?
|
Level |
Category |
Description |
Examples |
|
A |
Critical/Urgent |
Applies to Applications and Services that are defined with high criticality in the system landscape and within the agreed critical time period. Confirmed breach of security (availability, confidentiality and/or integrity) that has/may have ciritical consequences for the customer. |
Service: Common error in Citrix, Network is down etc. Security: Ongoing attacks on a server or critical infrastructure that cause downtime and/or lead to ransomware or information filtering, alteration, theft etc. |