Local IT-support
Remote desktop, MyAmesto, PowerOffice, Problems with your e-mail, Microsoft 365, Handling of PC and equipment (PC screen, mouse, keyboard etc.), Mobil phone, Onboarding, Other IT issues (excluding problems with your business systems), Xledger, Visma Business, Visma.net, Tripletex, Power Office GO, Other business systems.
Local IT-supportDo you need to talk to someone?
Opening hours: 07 - 17 on weekdays
Urgent matters
Please call:
+47 400 36 655
Security incident
Immediately call:
+47 400 36 655
Operational incident
Scheduled operational incidents will be notified on Viva.
What is a urgent matter?
| Level | Category | Description | Examples |
|---|---|---|---|
| A | Critical/urgent |
Applies to Applications and Services that are defined with high criticality in the system landscape and within the agreed critical time period. Confirmed breach of security (availability, confidentiality and/or integrity) that has/may have ciritical consequences for the customer. |
Service: Common error in Citrix, Network is down etc. Security: Ongoing attacks on a server or critical infrastructure that cause downtime and/or lead to ransomware or information filtering, alteration, theft etc. |