WELCOME TO THE SUPPORT SERVICE FOR:
Amesto Employees.
#ASKMORE
Support for Amesto employees.
If you need support on:
- Citrix
- MyAmesto
- PowerOffice
- Problems with your e-mail
- Microsoft 365
- Handling of PC and equipment (PC screen, mouse, keyboard etc.)
- Mobil phone
- Onboarding
- Other IT issues (excluding problems with your business systems)
If you need support on:
- Xledger
- Visma Business
- Visma.net
- Tripletex
- Power Office GO
- Other business systems
Log on to the support portal with your username and password.
DO YOU NEED TO TALK TO SOMEONE?
Urgent matters.
DO YOU NEED TO TALK TO SOMEONE?
For urgent matters please call:
+47 400 36 655.
Opening hours:
07 - 17 on weekdays
Security incidents
If you detect a security incident please call +47 400 36 655 immediately!
Operational incidents
Scheduled operational incidents will be notified on Viva.
If you need to talk to Visma ITC Support directly, please call +47 728 10 400.
What is an urgent matter?
|
Level |
Category |
Description |
Examples |
|
A |
Critical/Urgent |
Applies to Applications and Services that are defined with high criticality in the system landscape and within the agreed critical time period. Confirmed breach of security (availability, confidentiality and/or integrity) that has/may have ciritical consequences for the customer. |
Service: Common error in Citrix, Network is down etc. Security: Ongoing attacks on a server or critical infrastructure that cause downtime and/or lead to ransomware or information filtering, alteration, theft etc. |